Compliance Policy

This Compliance Policy outlines ProPilot's commitment to responsible messaging practices, recipient rights, and platform usage limits. We are committed to maintaining a compliant and respectful communication environment for all parties.

1. Opt-Out Rights

Recipients of messages sent through ProPilot have the right to opt out of receiving future communications at any time.

1.1 How to Opt Out

Once a recipient opts out, they will be added to a suppression list and will not receive further messages through our platform.

1.2 Opt-Out Processing

All opt-out requests are processed immediately and automatically. Users of ProPilot are required to honor all opt-out requests without exception.

1.3 Messaging Eligibility and Voice Consent Controls

Before SMS is enabled, ProPilot places an automated voice consent call to the listing agent contact number publicly provided on the specific property listing. The voice call script is: "This is an automated message from ProPilot. An investor is interested in your listing at [Property Address]. Press 1 to receive this inquiry via SMS, Press 2 to decline. You can reply STOP to any message to opt out."

SMS messaging is enabled only when consent is captured through voice call keypress (Press 1). If the agent presses 2 or does not respond, they are added to a permanent do-not-contact list and will not receive any future calls or messages through the platform.

This recipient-facing consent flow uses a fixed scripted automated voice call and touch-tone keypress input only. It is not a live AI conversation, and AI does not make consent or messaging eligibility decisions in this flow.

No SMS is sent without a recorded Press 1 consent event. All consent events are logged with call metadata, timestamps, and keypress records before message transmission.

Messages sent through ProPilot are one-to-one, property-specific professional B2B communications between real estate investors and licensed real estate agents regarding active property listings. ProPilot does not facilitate promotional marketing, consumer outreach, or unsolicited bulk messaging.

1.4 CTA / Message Flow Verification

The platform-enforced CTA and explicit opt-in flow used before outbound SMS is:

1. User opens a specific property listing within ProPilot.
2. User reviews the listing agent contact information publicly available for that listing.
3. Before any SMS is sent, ProPilot places an automated voice consent call to that listing agent phone number.
4. Press 1 records explicit voice opt-in and enables SMS messaging for that property inquiry.
5. Press 2 declines consent. If no consent is captured, no SMS is sent.
6. After recorded Press 1 opt-in, each outbound message is manually composed and sent individually by the user.

This opt-in confirmation gate is required before any SMS is sent.

2. Messaging Limits

To ensure platform integrity and compliance with carrier guidelines, ProPilot enforces messaging limits and rate controls.

2.1 Per-Recipient Limits

Users may send up to 1 follow-up message per property inquiry (2 total messages, including the initial message) unless that recipient replies. This prevents unwanted repeat contact and ensures conversations are initiated only when there is mutual engagement.

2.2 Daily Volume Caps

Users are limited to a maximum of 50 outbound messages per day. Additional monthly caps may apply based on subscription tier and compliance history.

2.3 Operating Hours Enforcement

User-initiated messages may only be sent during configurable business hours. Messages composed outside operating hours may be delayed and delivered at the start of the next operating window. New outreach messages are restricted on platform-designated blackout dates, including major holidays.

2.4 Carrier Restrictions

Mobile carriers impose their own restrictions on message throughput and content. ProPilot works within carrier guidelines to maximize deliverability while maintaining compliance.

3. Message Content Guidelines

All messages sent through ProPilot must comply with applicable laws and carrier requirements. Users are required to follow the following content standards:

• The first message must clearly include sender identity, business context, and property address
• The first message must reference a specific property address. Messages without a property reference are blocked from sending.
• Initial messages include opt-out instructions (Reply STOP to opt out; Msg&Data rates may apply)
• Messages must be relevant to the recipient's published listing
• Messages must be free from prohibited content
• All agent messages are user-initiated, composed, and sent one-by-one by the user. There is no automated bulk messaging.

4. Platform Usage Limits

ProPilot enforces usage limits to ensure fair access and platform stability:

• API rate limits for platform integrations
• Storage limits for documents and media
• Contact and lead volume limits based on subscription tier
• Concurrent user limits for team accounts

5. Monitoring and Enforcement

ProPilot monitors platform usage to identify potential compliance issues. We may:

• Temporarily pause messaging for accounts with high opt-out rates
• Require additional verification for suspicious activity
• Reduce sending limits for accounts with compliance concerns
• Suspend or terminate accounts that violate policies

6. Message and Data Rates

Standard message and data rates may apply to recipients based on their mobile carrier plan. ProPilot is not responsible for charges incurred by recipients from their carriers.

7. Contact Information

For questions about this Compliance Policy or to report compliance concerns:

ProPilot
Email: contact@propilotapp.com